Call us now 0800 907 0796

Existing customers

We’ve made a Promis to help you give a final gift of love to your family after you’ve gone, and that’s exactly what we’re going to do. We hope you find the information you need here on this website, but if you do need something, here is a guide of what to do.

How do I speak to someone?

If you’d like to speak to us about an existing Plan, please call a member of our Customer Care team on 0800 907 0796, Monday to Friday, 9am to 6pm and Saturday 9am to 1pm (except public holidays).

Concerned about pre-paid funeral plans?

Our policies are not pre-paid funeral plans, they are life insurance policies that pay out a cash lump sum directly to your family, they chose how and where it is spent.  This gives your family flexibility at a difficult time to spend the money however they choose.

Rest assured that your policy benefit is protected under UK law.  We are regulated by the Financial Conduct Authority (FCA), unlike pre-paid funeral plans.  This means your Promis Life policy will be protected by the Financial Services Compensation Scheme (FSCS); so if an insurer goes bust or cannot meet their commitments the FSCS will arrange for a like for like policy to replace it for you, or up to 100% compensation. 

How do I change my policy?

It’s very important to keep all your details up to date. If any of your details have changed, or if you want to make changes to your policy, please get in touch with us so we can update our records. Please contact us at 0800 907 0796 or write to us at Freepost Customer Care Promis Life (no other address details needed).

It will really help us if you have your Plan Number available.

Our specialist team will update your Plan as quickly as possible.

How do I make a claim?

We understand this is a difficult time and aim to make claiming as simple as possible:

  1. The first step is to call a member of our team of Claims Specialists on 0800 907 0796.
  2. Second, you will need the following documents:
  • The original completed claim form
  • An original death certificate
  • A certified copy of an identification document of the person making the claim
  • If there is no joint owner on the plan, a certified copy of the Last Will and Testament and/or Grant of Representation, if either exist.

For the Life Insurance Promis call us on 0800 061 2174 to make a claim

Our specialist claims team at Promis Life will talk you through everything and will be on hand to answer any questions that you may have.

If the answers above don't cover your particular questions

We have a friendly team that are here to help you.

Useful documents

View and download policy documents, including Key Facts, T&Cs and a claim form.

Terms & Conditions

Read our website terms of use and the customer Gift Card Terms & Conditions.

Privacy policy

Read our latest privacy policy summary and how we protect your data.

The Funeral Protection Promis, the Over 50s Life Insurance Promis and the Life Insurance Promis are administered and underwritten by iptiQ Life S.A. UK Branch registered in England and Wales. Registration No: BR017015. Registered Office: 30 St Mary Axe, London EC3A 8EP. iptiQ Life S.A. is a public limited company (Société Anonyme) incorporated and registered in Luxembourg. Registered Office: 2, rue Edward Steichen, L-2540 Luxembourg. Grand-Duchy of Luxembourg. R.C.S. Luxembourg B 184281. Authorised and regulated by Le Commissariat aux Assurances. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. 

Promis Life © 2018. Funeral Protection Promis, Over 50s Life Insurance Promis and Life Insurance Promis are promoted by Global Life Distribution (UK) Limited trading as Promis Life, authorised and regulated by the Financial Conduct Authority number 629767. Registered office: The St Botolph Building, 138 Houndsditch, London EC3A 7AR