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Existing Customers

Our Promis

We’ve made a Promis to help you give a final gift of love to your family after you’ve gone, and that’s exactly what we’re going to do. We hope you find the information you need here on this website, but if you do need something, here is a guide of what to do.

How do I make changes to a policy?

It’s very important to keep all your details up to date. If any of your details have changed, or if you want to make changes to your Plan, please get in touch with us so we can update our records. It will really help us if you have your Plan number available.

Please contact us at 0800 907 0796 or write to us at Freepost Customer Care Promis Life (no other address details needed).

Our specialist team will update your Plan as quickly as possible.

How do I speak to someone?

If you’d like to speak to us about an existing Plan, please call a member of our Customer Care team on 0800 907 0796, Monday to Friday, 9am to 6pm and Saturday 9am to 1pm (except public holidays).

How do I make a claim?

We understand this is a difficult time and aim to make claiming as simple as possible. The first step is to call a member of our team of claims specialists on 0800 907 0796. You will need the following documents:

Our specialist claims team at Promis Life will talk you through everything and will be on hand to answer any questions that you may have.

How much does a funeral actually cost?

Funerals can be expensive with the average cost of dying adding up to over £5,500! Most people simply don't know it. That’s because it's not something we think about…until we suffer a death in the family.

Find out more