Promis Life are now closed to new business with effect from 17th June 2022.
Promis Life are now closed to new business with effect from 17th June 2022.
If you’d like to speak to us about an existing Plan, please call a member of our Customer Care teams
If you have a Funeral Protection Plan call us on 0800 907 0800, Monday to Friday, 9am to 6pm and Saturday 9am to 1pm (except public holidays).
If you have an Over 50's Insurance Promis Plan call us on 0800 907 0800, Monday to Friday, 9am to 6pm and Saturday 9am to 1pm (except public holidays).
If you have a Life Insurance Promis call us on 0800 061 2174, Monday to Friday 8am to 5pm (except public holidays).
Our policies are not pre-paid funeral plans, they are life insurance policies that pay out a cash lump sum directly to your family, they chose how and where it is spent. This gives your family flexibility at a difficult time to spend the money however they choose.
It’s very important to keep all your details up to date. If any of your details have changed, or if you want to make changes to your plan, please get in touch with us so we can update our records. Please contact us
If you have a Funeral Protection Plan call us on 0800 907 0800, Monday to Friday, 9am to 6pm and Saturday 9am to 1pm (except public holidays).
If you have an Over 50's Insurance Promis Plan call us on 0800 907 0800, Monday to Friday, 9am to 6pm and Saturday 9am to 1pm (except public holidays).
If you have a Life Insurance Promis call us on 0800 061 2174, Monday to Friday 8am to 5pm (except public holidays).
It will really help us if you have your Plan Number available.
Our specialist teams will update your Plan as quickly as possible.
If you have a Funeral Protection Plan write to us at Freepost, Customer Care Promis Life (no other address details or stamp is required).
If you have an Over 50's Insurance Promis Plan write to us at Freepost Customer Care Promis Life (no other address details or stamp is needed).
If you have a Life Insurance Promis write to us at Freepost LIFE INSURANCE CUSTOMER CARE PROMIS LIFE (no other address details or stamp is needed).
We understand this is a difficult time and aim to make claiming as simple as possible:
The first step is to call a member of our team of Claims Specialists on 0800 907 0800
We understand this is a difficult time and aim to make claiming as simple as possible:
The original completed claim form
The original completed claim form
If there is no joint owner on the policy, a certified copy of the Last Will and Testament and/or Grant of Representation, if either exist.
For the Life Insurance Promis call us on 0800 061 2174 to make a claim
Our specialist claims team at Promis Life will talk you through everything and will be on hand to answer any questions that you may have.
The Funeral Protection Promis, the Over 50s Life Insurance Promis and the Life Insurance Promis are administered and underwritten by iptiQ Life S.A. UK Branch. iptiQ Life S.A. is a public limited company (societé anonyme) incorporated and registered in Luxembourg, authorised and regulated by Le Commissariat aux Assurances, Registered Office 2, rue Edward Steichen, L-2540 Luxembourg, Grand-Duchy of Luxembourg. iptiQ Life S.A. UK Branch is registered in England and Wales under registration number BR017015 with registered office 30 St Mary Axe, London EC3A 8EP and is a UK Branch of an Overseas Firm authorised by the Prudential Regulation Authority, subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Our priority at Promis Life is to protect our customers and our people. We will do all we can to support you and the UK economy through this difficult period. We would like to reassure you we're doing everything we can to minimise disruption to you and are working hard to continue giving our customers the service they need at this time.